Gorgias

Customer Support & HelpdeskFreeFree trial

AI-powered helpdesk and conversational platform for ecommerce that automates support and drives sales through unified omnichannel inbox and AI Agent.

Comparee rates Gorgias 43/100 in Customer Support & Helpdesk — based on catalog data as of July 2026. Methodology.

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About Gorgias

Gorgias is a conversational AI platform built for ecommerce brands, combining a unified helpdesk with an AI Agent trained on 1B+ conversations. It enables brands to automate routine support (60% of inquiries), drive sales through proactive engagement, and manage all customer conversations—email, chat, SMS, WhatsApp, Instagram, Facebook—in one inbox. The platform integrates natively with Shopify and 300+ apps, providing full customer context and in-conversation actions like discounts and upsells. Trusted by 17,000+ ecommerce brands including 40% of Shopify brands, Gorgias delivers measurable ROI (8.83× average) by combining AI automation with human agent support.

ecommercehelpdeskAI agentcustomer supportomnichannelShopifyconversational AIsales automation

Pros & cons

✓ Pros

✓Unified AI and helpdesk in single platform (not bolted-on third-party)
✓Pre-trained on ecommerce and Shopify data from day one
✓Proven ROI: 8.83× average, up to 19.2× on AI-driven sales
✓Seamless escalation from AI to human agents with full context
✓Trusted by 17,000+ brands and 40% of Shopify ecosystem
✓Proactive engagement and recommendations, not just reactive support

✗ Cons

No significant drawbacks documented yet.

Gorgias pricing

Free trial available

See current pricing on Gorgias ↗

Frequently asked questions

What is Gorgias?

Gorgias is a Customer Support & Helpdesk tool: AI-powered helpdesk and conversational platform for ecommerce that automates support and drives sales through unified omnichannel inbox and AI Agent.

Is Gorgias free?

Gorgias offers a free option.

What are the best Gorgias alternatives?

Based on Comparee's ranking, top alternatives include BoldDesk, Botpress, Chatbase. See the full ranked list on our Gorgias alternatives page.

How does Comparee rate Gorgias?

Gorgias has a Comparee Score of 43/100 — a transparent, rule-based rating from catalog signals (data completeness, pricing transparency, category fit). Affiliate partnerships never influence the score.